The Terms of Our Service

Astoria will charge the cleaning cost of all items on our price list, unless you believe the depreciated value of your garment exceeds ten (10) times the cleaning charge. In such case, please declare the value, in which the garment will be cleaned at 1/10th of the declared value.

The cleaning charge will be based on the price listed on our price list or 1/10th the declared value of your garment, whichever is higher.

Liability for any reason (including but not limited to lost or damaged items) is limited to the lesser of ten (10) times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide published by the International Fabricare Institute (IFI), not exceeding $150.00, whichever is lowest (via cash or credit). Once the item has been compensated, it remains the property of Astoria.

Should the compensation be arranged via credit, the validity period will be no more than 30 working days.

Astoria's liability shall be limited to the terms contained herein and shall only apply to the individual item which has been damaged or lost. In the event that items are priced in one lump sum or are part of a set (such as curtains or cushion covers), and should any damage occur which is the fault of Astoria, the liability shall be based upon ten (10) times the apportioned cleaning cost for that individual item forming part of the set.

Kindly remove valuable, personal or ornamental items attached to or left on the garment. Astoria is not responsible for the loss of item(s) not removed prior to cleaning.

Astoria shall not be liable for items with a defect in the design, material, dyes or construction, that have residual stains, or that have accessories or ornaments which do not withstand cleaning. Any damage or stains discovered before cleaning are to be taken as having occurred before collection.

Astoria shall not be liable for garments without any care label affixed to the garment. Your items will be cleaned according to the care label, unless specified by you. If there are no care labels, your item will be cleaned according to our experience.

Astoria shall not be liable for loss or damage due to load wash service (wash by per kg).

Please check upon collection the number and condition of items. If you are not present to give us or receive your items, your appointed receiver will be deemed as acceptance of our terms and conditions. Astoria will not be liable for claims relating to missing items after collection.

Any claims or irregularities with respect to the condition of your garment must be made within twenty-four (24) hours from the time the garment or item is collected.

Astoria will do our utmost to remove stains, however there is no guarantee that every stain can be removed on all fabrics. We will not waive charges due to our inability to remove a stain.

Astoria will attempt to note down on your invoice any damage or stains relating to your items, however these are not to be deemed as conclusive or final, as our operations staff will do a final check before cleaning. Hence, we make no warranty for the completeness of these descriptions.

Astoria will contact you for the collection of items if collection is not made after two (2) weeks from our store. Garments left for more than two (2) months will be donated to a charity of our choice, with no further claims against Astoria.

Payment for all services provided by Astoria must be made in full before you collect your items or arrange for delivery. Once your items have been processed we will notify you of the final amount.

Astoria reserves the right to impose a late charge of 2% per month on any unpaid amount, until the date that payment in full has been received.

Items brought to one of our outlets are paid for at the point of drop-off.

We accept cash, Apple Pay, Google Pay, Mastercard, Visa, American Express and PayNow.

Prices are those published on our price list at the time of the order. Items priced "onwards" are quoted after inspection, and no such work begins before you have accepted the quote.

Kindly inform our staff of the delivery location when your items are dropped off at our stores or collected at your location.

A transportation fee will be applied for every rescheduled visit.

Turnaround times may vary, especially during peak periods such as school holidays and the year-end festive season.

Astoria reserves the right to amend these terms and conditions, including our prices, at any time without prior notice. The version published on this page applies to all orders placed after the date it was last updated.